Reepham Festival (“Our”, “Us” and “We”) – Terms and Conditions of Sale and Booking

1. Ticket Sales

a. These full terms and conditions apply to tickets sold through Our website. These terms and conditions should be read prior to purchase, as purchase of a ticket means you accept all the terms and conditions.

b. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.

c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Our box office site or your access to it.

d. You will only use this website for personal private use.

2. Tickets

a. Tickets for sale online are subject to availability.

b. You should check your ticket at the time of purchase and contact Us immediately if there is a mistake.

c. We will not be responsible for any tickets that are lost, stolen or destroyed.

d. Tickets will be supplied by email. Please either print or have the ticket available on your mobile device for admittance. Please contact Us with any queries by email at info@reephamfestival.com

e. U16 tickets are available with a maximum of three U16 tickets per adult ticket. U16 tickets can only be used by those under the age of 16. We reserve the right to refuse entry if we believe the ticket-holder to be aged 16 or older. All U16s must be accompanied by a ticket-holding adult. 

3. Event

a. We reserve the right to add, withdraw or substitute artists, and to change the advertised programme if required.

b. Glass is not allowed in the ticketed area.

c. Strictly no fireworks or smoke bombs in the ticketed area.

d. Those who are or who appear to be under 25 will be asked to provide ID to prove that they are over 18. See our Drinks Policy for further details.

e. Tamper-proof wristbands will be applied to ticket holders on arrival at the event. Wristbands will be applied directly to the person to whom the ticket relates. Wristbands cannot be collected by another person.

f. Reepham Festival will not be held responsible for any loss or damage to personal belongings.

g. By entering the ticket areas you give your consent to being photographed or filmed as a member of the audience. This may be used for promotional activity.

h. Limited alcohol is allowed on admittance. Please read and understand Our drinks policy.

i. WARNING: Excessive exposure to loud music may cause hearing damage.

4. Refunds and Exchanges

a. Once tickets have been paid for We are unable to provide a refund or exchange (the exception to this is at sub-clause 4c).

b. If you cannot attend for any reason We are unable to refund or exchange your tickets.

c. If the event is cancelled or rescheduled by Us you will be entitled to a refund. Refunds must be claimed within 1 month from the date of the event.

d. Any postage and/or card charges are non-refundable.

5. Cancellation

Whilst We will email all ticket holders it remains your responsibility to ascertain whether the event has been cancelled or rescheduled. (see also Refunds and Exchanges).

6. Conditions of admission

a. We reserve the right to refuse admission.

b. We reserve the right to request patrons to leave the premises.

c. You should retain your ticket as it may be required for re-admission.

d. You must comply with safety announcements and instructions given by the stewards.

e. Animals are not permitted within the venue, with the exception of assistance dogs.

f. Any vehicles parked at the Event are there at the owners risk.

7. Accuracy

The information contained within this site is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.

8. Festival line-up

Due to circumstances which may be beyond our control, all publications, advertising and media announcements are subject to possible change without notice.

9. Privacy/Data protection

Under the Data Protection Act We have a legal duty to protect any information We collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested.

All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.

Reepham Festival is committed to ensuring a safe and well spirited event. At the centre of this is our commitment to a fair and productive alcohol policy which encourages responsible drinking.

We have an on-site Bar which will be operating a ‘Challenge 25’ policy, so if you are lucky enough to look under 25 please bring some ID and please don’t take offence if you are challenged. The staff are only doing their job. Just take it as a compliment.

We have a fair use policy for those that want to bring their own drinks onto the Festival Field. The main rule of thumb – you are only allowed to bring in enough drink for personal consumption.

Below is what we consider a maximum each person is allowed to bring onto the Festival Field.

• 4 x 500ml cans of full-strength beer (5 per cent alcohol or less), or
• 4 x 500ml cans of cider (5 per cent alcohol or less), or
• 1 x 2litre plastic bottle of cider or beer (5 per cent alcohol or less), or
• 1 x 2.25l carton of wine (13 per cent alcohol or less),
• 6 x 250ml cans pre-mixed spirits (6 per cent alcohol or less), these include cocktails and gin mixers, etc.

All drinks must be in unopened and in original manufacturers’ packaging, Homebrew DIY sample packs aren’t allowed, and you can’t tick off all of these options; it’s a 4 pack of beer or a plastic bottle of cider.

Personal consumption quotas are restricted to over 18s, please don’t embarrass us by telling us your 6 year old son is entitled to bring in a pack of beer. As part of our ‘Challenge 25’ policy you may be asked to present ID for anyone in your group that looks like they are under 25. Underage drinking will not be tolerated.

Glass is not permitted on the festival field so please don’t attempt to bring glass bottles, wine or beer glasses in to the arena.

There is no storage facility for excess alcohol so please make yourself aware of these limits prior to attending the event.

Failure to comply with these limits and abuse of gate staff regarding these regulations may result in denied entry or removal from the Festival.

Reepham Festival reserves the right to use any photograph/video taken during the festival, without the expressed written permission of those included within the photograph/video. Reepham Festival may use the photograph/video in publications or other media material produced or used including but not limited to: brochures, books, newspapers, magazines, television, websites, social media etc.

By attending Reepham Festival or by failing to notify the event photographer/videographer of your desire to not have your photograph used you are agreeing to release, defend and indemnify Reepham Festival from any and all claims involving the use of your picture or likeness.

Any person or organisation not affiliated with Reepham Festival may not use, copy, alter or modify Reepham Festival photographs, graphics, videography or other, similar reproductions or recordings without advance written permission.

Attendees of the festival are not permitted to use any photo/video/live streaming equipment that is deemed professional by the stewards at point of entry or during the event.

Limited press passes are available by contacting info@reephamfestival.com with details of your publication and contact details including phone number.